Your privacy is a fundamental priority at sr699. This Privacy Policy explains in plain, transparent terms exactly what personal data we collect from members across Indonesia, how that data is used, who it may be shared with, how long we retain it, and what rights you hold over your own information. By registering an account or continuing to use the sr699 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Our Privacy Commitments to You
Six principles that guide every data decision made at sr699. The full legal text in the sections below governs in all cases.
Every byte of personal and financial data transmitted between your device and the sr699 servers is protected by industry-standard 256-bit SSL/TLS encryption. Your account credentials, payment details, and KYC documents are never transmitted in plain text.
sr699 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks under any circumstances. Your information is used solely to operate your account, comply with legal obligations, and improve the sr699 platform experience.
Data collected by sr699 is used only for the specific purposes stated in this Privacy Policy. We do not repurpose your data for unrelated functions without first obtaining your explicit consent or providing clear advance notice via your registered email address.
Member data is stored on hardened, access-controlled servers in secure data centres. Access to personal data is restricted to authorised sr699 personnel on a strict need-to-know basis. All staff with data access are bound by confidentiality obligations.
You retain meaningful control over your personal data at sr699. You may at any time request access to, correction of, or deletion of your data, subject to our legal retention obligations. Requests are processed within 30 days of receipt by our support team.
sr699 collects only the minimum data necessary to operate your account, process transactions, verify your identity, and fulfil our regulatory obligations. We do not collect data speculatively or without a clear, lawful basis for doing so.
In this Privacy Policy, the following terms have the meanings assigned to them below unless the context requires otherwise:
| Term | Meaning |
|---|---|
| "sr699" / "Platform" / "We" / "Us" | The online betting and casino platform operated at https://sr699.net and all associated sub-domains and service interfaces. |
| "Member" / "You" / "User" | Any individual who has registered an account on the sr699 platform or who visits the sr699 website without an account. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a specific living individual, including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction. |
| "KYC" | Know Your Customer — the identity verification process through which sr699 confirms the identity of Members before processing withdrawal requests. |
| "Cookies" | Small text files placed on a Member's device by the sr699 website that enable session management, preference storage, and anonymised analytical tracking. |
| "Third-Party Service Provider" | Any external organisation engaged by sr699 to provide services that involve the processing of Member Personal Data, including payment processors, KYC verification vendors, fraud prevention services, and game content providers. |
sr699 collects Personal Data through several channels: directly from you during registration and ongoing account use, automatically through your interaction with the platform, and from third-party service providers engaged to help us operate the platform securely.
| Data Category | Specific Items Collected |
|---|---|
| Registration Data | Full legal name, date of birth, email address, Indonesian mobile phone number, chosen username, and password (stored in hashed form — never in plain text). |
| Identity Verification (KYC) | Copy of Indonesian National Identity Card (KTP) or valid passport or Indonesian driver's licence (SIM); selfie photograph for liveness verification; proof of address documentation where requested. |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history. |
| Support Communications | Records of live chat sessions, WhatsApp messages, and email correspondence between you and the sr699 customer support team. |
| Responsible Gaming Data | Self-declared deposit limits, cooling-off period settings, self-exclusion requests, and any responsible gaming assessments completed by you through the sr699 platform. |
When you visit or interact with the sr699 platform, the following technical data is collected automatically by our servers and analytics systems:
In certain circumstances sr699 may receive Personal Data about you from third-party sources, including:
sr699 uses your Personal Data only for lawful, specified purposes. The primary purposes for which we process Member data are set out in the table below:
| Purpose | Description |
|---|---|
| Account creation and management | To register your account, verify your identity, manage your member profile, and provide you with access to all sr699 platform features. |
| Transaction processing | To process deposits and withdrawals via Indonesian local banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), reconcile account balances, and maintain accurate financial records. |
| KYC and fraud prevention | To verify your identity before processing withdrawals, detect and prevent fraudulent activity, money laundering, underage gambling, and account takeover attacks. |
| Responsible gaming | To monitor betting patterns for signs of problem gambling, enforce self-imposed limits and exclusion settings, and deliver appropriate responsible gaming interventions to Members who may be at risk. |
| Customer support | To respond to your enquiries, resolve disputes, provide technical assistance, and maintain records of support interactions for quality and training purposes. |
| Platform improvement | To analyse aggregated, anonymised usage data in order to identify technical issues, improve platform performance, enhance the user interface, and develop new features and product offerings. |
| Marketing communications | To send you promotional offers, bonus notifications, and event announcements (e.g., Idul Fitri promotions, Ramadhan reload bonuses, BRI Liga 1 pre-match offers) via your registered email or WhatsApp number, where you have provided consent or where a legitimate interest exists. You may opt out at any time. |
| Legal and regulatory compliance | To comply with applicable international anti-money laundering (AML) obligations, retain records as required by our operating licence, and respond to lawful requests from competent authorities. |
sr699 processes your Personal Data only where a valid legal basis exists. The legal bases we rely upon are:
sr699 does not sell or rent your Personal Data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the sr699 platform. These providers process Member data strictly on our behalf, under binding data processing agreements, and are not permitted to use your data for their own independent purposes. Categories of provider include:
sr699 may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under applicable international law or the terms of our operating licence. We will notify you of any such disclosure where legally permissible to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the sr699 business assets, Member Personal Data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice of any such transfer via registered email address and ensure that the receiving entity is bound to data protection standards no less protective than those set out in this Privacy Policy.
sr699 uses cookies and similar tracking technologies (including browser local storage and session tokens) on the sr699 website. The types of cookies we use are described in the table below:
| Cookie Type | Duration | Purpose |
|---|---|---|
| Strictly Necessary | Session | Required for the platform to function. Used to maintain your authenticated login session, store your language preference, and preserve your active betting slip between pages. These cookies cannot be disabled without preventing the platform from operating correctly. |
| Functional | Up to 12 months | Remember your preferences such as time zone display (WIB / WITA / WIT), odds format, and responsible gaming limit settings, so they are applied automatically on subsequent visits. |
| Analytical | Up to 24 months | Collect anonymised, aggregated data about how Members navigate the platform — which pages are visited most, where users spend the most time, and which features generate the highest engagement — to guide product improvement decisions. |
| Security | Session | Detect and prevent fraudulent account access attempts, cross-site request forgery (CSRF), and session hijacking attacks by binding authenticated sessions to a verified device fingerprint. |
You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary or security cookies may impair the functionality of the sr699 platform and prevent you from accessing your account.
sr699 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operating licence obligations. The standard retention periods we apply are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of the active account, plus 5 years following permanent account closure. |
| KYC identity documents | 5 years from the date of submission or from the date of account closure, whichever is later, in accordance with standard AML record-keeping obligations. |
| Financial transaction records | 5 years from the date of each transaction, in line with applicable international financial record-keeping requirements. |
| Betting activity records | 3 years from the date of each wager, unless longer retention is required to resolve an open dispute. |
| Customer support records | 3 years from the date of the relevant interaction. |
| Marketing consent records | Until you withdraw consent, plus 1 year thereafter for evidence-of-consent record-keeping purposes. |
| Analytical and usage data | Up to 24 months in anonymised, aggregated form. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with sr699's data destruction procedures. Where deletion is not technically possible (for example, data held in encrypted backup archives), we implement appropriate access controls and ensure the data is overwritten at the next scheduled backup cycle.
As a Member of the sr699 platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact the sr699 Data Privacy team using the details in Section 14. We will respond to all valid requests within 30 calendar days.
sr699 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our core security controls include:
Notwithstanding these measures, no online platform can guarantee absolute security against all conceivable threats. In the event of a data breach that is likely to result in a risk to your rights and interests, sr699 will notify affected Members without undue delay via their registered email address and will take immediate steps to contain and remediate the breach.
The sr699 platform is strictly intended for adults aged 21 years and above. sr699 does not knowingly collect, process, or store Personal Data relating to individuals under the age of 21. Age verification checks are performed during the account registration process and as part of the KYC verification workflow.
If sr699 becomes aware that Personal Data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, void all wagers placed from that account, and take steps to permanently delete the minor's data from our systems in accordance with our data retention and deletion procedures.
If you are a parent or guardian and have reason to believe that your child under the age of 21 has registered an account on the sr699 platform, please contact us immediately using the details set out in Section 14 so that we can investigate and take appropriate action without delay.
sr699 operates as an internationally licensed offshore platform. In the course of providing services to Members across Indonesia — including cities such as Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, and Makassar — your Personal Data may be transferred to and processed in countries outside Indonesia where our hosting infrastructure, third-party service providers, or game content providers are located.
When Personal Data is transferred internationally, sr699 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include:
The sr699 platform may contain references to third-party services, including game content providers such as Evolution Gaming, Pragmatic Play, Spribe, and Pocket Games Soft. When you interact with game content hosted by these providers, their own privacy policies and terms of service may apply to data collected directly by their game interfaces.
sr699 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you interact with through the sr699 platform. The inclusion of any third-party game content or service on the sr699 platform does not constitute an endorsement of that provider's privacy practices.
sr699 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable legal requirements, or operational changes to the platform. The "Last Updated" date displayed at the top of this document will be revised whenever a material change is made.
Where a proposed update materially affects how we collect, use, or share your Personal Data, sr699 will provide at least seven (7) days' prior notice of the change via your registered email address and/or a prominent notice displayed within your sr699 member dashboard. For minor or administrative updates that do not materially affect Member rights, we may update this Privacy Policy without prior notice.
Your continued use of the sr699 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact sr699 support to request account closure in accordance with the procedures described in the sr699 Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way sr699 handles your Personal Data, please contact our Data Privacy team using any of the following methods. All privacy-related enquiries receive a response within 30 calendar days:
| Contact Method | Details |
|---|---|
| — please use the subject line "Privacy Request" to ensure your message is routed directly to the Data Privacy team. | |
| — available 24/7. Please identify yourself as a registered Member and state the nature of your privacy request at the start of your message. | |
| Live Chat | Available 24/7 through the sr699 platform. Select "Account & Privacy" from the support menu to connect with a privacy-trained support agent. Indonesian-speaking agents are available around the clock. |
sr699 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to your enquiry, you may escalate the matter to the relevant data protection authority in the jurisdiction in which sr699 holds its operating licence.
You have reviewed the sr699 Privacy Policy and can be confident that your personal and financial data is handled with the highest standards of security and transparency. Ready to get started? Log in to your account, explore our sportsbook markets, browse premium slots, or join the live casino — all protected by SSL encryption and backed by our commitment to responsible gaming. 21+ only.
21+ Only — Play Responsibly sr699 operates as an internationally licensed offshore platform. Users are responsible for compliance with their local laws.